Frequently Asked Questions

Q. How do I know I am dealing with a credible company?

A. Prime Tickets.com has been in business since 1989. We are a reputable company with excellent references. There is also a VeriSign seal on our homepage that indicates that all online transactions are secured.

Q. Can I cancel for any reason after I place an order?

A. No. All sales are final and there are no cancellations or exchanges.

Q. Is the price I pay the same as the price printed on the ticket I receive?

A. No, you are paying a premium for our value-added service. The price you are paying is the current market value for the tickets you are ordering. We specialize in obtaining hard-to-find tickets and resell tickets above face value (the price printed on the ticket).

Q. Who decides what price the tickets are sold for?

A. All ticket prices are based upon the current market value, which is influenced by supply and demand. Therefore, we are constantly updating our ticket prices to accurately reflect the current market value. Our prices are subject to change at any time and without notice.

Q. Where do you get your tickets from?

A. We buy our tickets from a variety of locations, including; ticket box offices, season ticket holders and other ticket resellers. We often purchase tickets from customers like you who have extra tickets to sell.